Last updated: August 2026

SRS Radio Communications (“SRS Radio Communications”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy and Data Protection Policy explains how we collect, use, store and protect personal information when you use our website, contact us, submit an enquiry, complete a registration form, purchase or hire equipment or otherwise interact with SRS Radio Communications.

We aim to handle personal information fairly, lawfully and transparently and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. ABOUT SRS COMMUNICATIONS

SRS Radio Communications provides two-way radio communication equipment, radio hire, radio sales, accessories, programming and related communication services.

For the purposes of data protection legislation, SRS Radio Communications is responsible for the personal information we collect and process in connection with our business and website.

SRS Radio Communications

Email: info@srscommunications.co.uk
Telephone: 07981 845460

If you have any questions about how we use your personal information, please contact us using the details above.

2. OUR WEBSITE

Our website is operated using WordPress.

Our website is primarily provided to give information about SRS Radio Communications, our products and services, and to allow visitors to contact us.

Customers cannot create accounts through our website and we do not currently process payments directly through the website.

We do not currently use Google Analytics or similar website analytics services.

We do not currently use Google Maps, YouTube, Facebook, Instagram or similar third-party embedded services or plugins on our website.

3. INFORMATION WE COLLECT

We may collect personal information when you:

• visit or use our website;
• contact us by telephone or email;
• submit an enquiry through our website;
• complete a contact or registration form;
• request information about our products or services;
• purchase or hire equipment from us;
• communicate with us regarding an order or hire;
• provide feedback or make a complaint; or
• otherwise communicate or interact with SRS Radio Communications.

The information we collect may include:

• your name;
• company or organisation name;
• email address;
• telephone number;
• postal address where required for supplying goods or services;
• information relating to equipment purchased or hired;
• information contained within enquiries or correspondence;
• information required to provide our services; and
• limited technical information relating to your use of our website.

We only collect information that is reasonably necessary for the relevant purpose.

4. INFORMATION COLLECTED THROUGH OUR WEBSITE

When you visit our website, certain technical information may be collected automatically by the website, WordPress, our hosting provider or security services used to protect the website.

This may include:

• IP address;
• browser type and version;
• device type;
• operating system;
• pages visited;
• date and time of visits;
• referring website; and
• information relating to website security and technical performance.

This information may be used to operate, maintain and secure our website and to identify and prevent malicious or unauthorised activity.

We do not use Google Analytics to track visitors or build analytics profiles.

5. CONTACT FORMS

Our website contains a contact form that allows visitors to contact SRS Radio Communications.

Information submitted through the contact form may include:

• name;
• email address;
• telephone number;
• company or organisation name; and
• any information contained within the message you submit.

We use this information to respond to your enquiry and, where appropriate, provide information about our products and services.

We do not use information submitted through the contact form for unrelated purposes.

Please do not submit sensitive personal information through the website contact form unless it is specifically requested and necessary.

6. REGISTRATION FORMS

Where SRS Radio Communications uses registration forms, information provided may be collected and processed for the specific purpose explained on the relevant form.

Depending on the type of registration, we may request information such as:

• name;
• company or organisation;
• email address;
• telephone number;
• equipment details;
• hire information; and
• other information reasonably required to provide the relevant service.

Information provided through a registration form will only be used for the purpose for which it was collected or another lawful purpose explained to you.

7. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes:

• responding to enquiries;
• providing information about our products and services;
• processing orders;
• arranging equipment hire;
• supplying and delivering products;
• providing services and technical support;
• communicating with customers about orders or services;
• maintaining appropriate business records;
• dealing with complaints or enquiries;
• improving our products, services and website;
• protecting our website, systems and customers from fraud or misuse;
• complying with legal and regulatory requirements; and
• sending marketing communications where we are legally permitted to do so and, where required, have obtained consent.

We will not use your personal information for a new purpose that is incompatible with the purpose for which it was originally collected without providing appropriate information or obtaining consent where required.

8. OUR LAWFUL BASIS FOR USING PERSONAL INFORMATION

Under UK data protection law, organisations must have a lawful basis for processing personal information.

Depending on the circumstances, SRS Radio Communications may rely on one or more of the following lawful bases:

Contract

We may process personal information where it is necessary to enter into or perform a contract with you, such as processing an order or arranging equipment hire.

Legal obligation

We may process personal information where necessary to comply with a legal or regulatory obligation.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and freedoms.

This may include managing customer relationships, maintaining business records, preventing fraud, improving our services and operating our business effectively.

Consent

Where required by law, we may ask for your consent before processing your personal information, including for certain forms of marketing or the use of non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

9. MARKETING

We may use your contact information to provide information about SRS Radio Communications, our products, services or updates where this is permitted by law.

Where consent is required, we will obtain your consent before sending marketing communications.

You can ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe option where provided.

We will not sell your personal information to third parties for their own marketing purposes.

10. WHO WE MAY SHARE YOUR INFORMATION WITH

We may share personal information where reasonably necessary to operate our business and provide our services.

This may include sharing information with:

• delivery and courier companies;
• equipment manufacturers or suppliers where necessary to fulfil an order or provide support;
• payment or financial service providers where relevant to a transaction;
• website hosting and IT service providers;
• email and communications service providers;
• professional advisers;
• accountants or legal advisers;
• regulatory authorities or law enforcement agencies where legally required; and
• other service providers acting on our behalf.

We will not sell or rent your personal information to third parties.

11. HOW WE PROTECT YOUR INFORMATION

We take reasonable technical and organisational measures to protect personal information against:

• unauthorised access;
• accidental loss;
• misuse;
• alteration;
• disclosure; and
• destruction.

Access to personal information is limited to people and organisations that have a legitimate reason to access it.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

12. HOW LONG WE KEEP YOUR INFORMATION

We will only keep personal information for as long as reasonably necessary for the purpose for which it was collected.

We may retain information where necessary to:

• provide our products or services;
• maintain appropriate business records;
• comply with legal, accounting or regulatory requirements;
• resolve disputes; or
• enforce our agreements.

Different types of information may therefore be retained for different periods.

When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

13. COOKIES – WHAT ARE THEY?

Cookies are small text files that can be placed on your computer, smartphone, tablet or other device when you visit a website.

Cookies allow a website to recognise a device and remember certain information about your visit or preferences.

Cookies can be used for a number of purposes, including:

• helping websites function correctly;
• remembering preferences;
• improving website performance;
• providing security; and
• understanding how visitors use a website.

Some cookies are essential for a website to operate. Other cookies are optional and may be used for analytics, advertising or other purposes.

14. HOW SRS COMMUNICATIONS USES COOKIES

Our WordPress website may use cookies that are necessary for the website to operate correctly and securely.

We do not currently use Google Analytics or other analytics cookies to track website visitors for statistical or marketing purposes.

We do not currently use advertising or social-media tracking cookies.

Our website may, however, use cookies that are automatically provided by WordPress, our website hosting provider, security services or other technical services required for the operation and security of the website.

The exact cookies used may change if we add or remove website functionality.

Where non-essential cookies requiring consent are introduced, we will provide an appropriate cookie consent mechanism before those cookies are placed on your device, where required by law.

15. MANAGING COOKIES

You can control or delete cookies through your internet browser settings.

Most browsers allow you to:

• view cookies stored on your device;
• delete existing cookies;
• block cookies; or
• receive a warning before cookies are stored.

Please be aware that disabling certain cookies may affect how websites function.

16. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information in certain circumstances;
• request restriction of processing in certain circumstances;
• object to certain processing;
• request transfer of certain personal information to another organisation;
• withdraw consent where we rely on consent as our lawful basis; and
• object to direct marketing.

These rights are subject to certain legal conditions and exemptions.

If you wish to exercise any of these rights, please contact SRS Radio Communications using the details below.

17. REQUESTING ACCESS TO YOUR INFORMATION

You have the right to ask us for a copy of the personal information we hold about you in accordance with applicable data protection law.

Requests should be sent to:

Email: info@srscommunications.co.uk
Telephone: 07981 845460

We may need to verify your identity before providing information.

18. THIRD-PARTY WEBSITES

Our website may contain links to external websites operated by third parties.

These websites have their own privacy policies and terms. SRS Radio Communications is not responsible for the privacy practices, security or content of external websites.

We recommend that you review the privacy policy of any third-party website you visit.

19. DATA BREACHES

If we become aware of a personal data breach, we will assess the incident and take appropriate action in accordance with applicable data protection legislation.

Where legally required, we will notify the Information Commissioner’s Office (ICO) and affected individuals.

20. CHANGES TO THIS POLICY

We may update this Privacy and Data Protection Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be published on our website with the date of the most recent update.

We recommend that you review this policy periodically.

21. CONTACT US

If you have any questions about this Privacy and Data Protection Policy or how SRS Radio Communications handles personal information, please contact us.

SRS Radio Communications
Email: info@srscommunications.co.uk
Telephone: 07981 845460

22. MAKING A COMPLAINT

If you have concerns about the way we have handled your personal information, please contact us first so that we have an opportunity to investigate and resolve your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe that your personal information has been handled unlawfully.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk/

Policy version: 1.0
Last reviewed: August 2026
Next review: August 2027